Privacy Statement

Frank Wealth Limited is committed to protecting your privacy. This privacy statement outlines how we collect, store, use and share your personal information.

What Personal Information Do We Collect About You

We collect personal information to carry out the functions and activities necessary to provide our services or engage with you. If you choose not to provide some personal information we request, we may be unable to provide our services or engage with you.

Generally, information will be collected directly from you, and this information may include :

  • Your name and date of birth, email address, postal address, residential address and contact telephone numbers.

  • Financial information, such as your bank account number, tax details, financial goals and objectives, current and past personal financial circumstances, including information relating to assets, liabilities and investments, details of family members where relevant to your financial circumstances or advice, and details of your professional advisers. Additionally, we may collect legal documentation, tax returns or financial statements, and other information to obtain a full understanding of your personal financial circumstances and objectives, and to determine suitability for the services we offer.

  • Your identity verification information required to comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, including copies of photographic identity documents.

We use AMLHUB Ltd to help us collect, verify, screen, manage, and store AML/CFT information. AMLHUB Ltd acts on our behalf and must only process personal information for authorised AML/CFT service purposes.

AMLHUB Ltd may use approved sub-processors to provide parts of the AML/CFT service, such as identity verification, liveness checks, sanctions/PEP/adverse media screening, address verification, hosting, storage, security, support, and system monitoring.

Current sub-processor information is available at: amlhub.co.nz/sub-processors

We may update this list from time to time. The current list will identify the relevant provider or provider category, purpose, location, and the type of information processed.

Who We Collect Your Personal Information From

  • Generally, we collect personal information directly from you, including via our website and related services, registration or subscription processes, communications through third‑party platforms (such as media services, including LinkedIn or Website), telephone calls, emails, in‑person meetings, or when you use our services.

  • We may collect your personal information from third parties where you have authorised this. That information may be verified or provided by third parties, such as regulatory bodies, government agencies, financial institutions, custodians, electronic verification providers or publicly available sources. Additionally, we collect police, credit and reference information for prospective employees (subject to your approval).

  • We may collect personal information about another individual from you when you choose and have the authority to provide it. If you provide us with personal information about others, or if others give us your personal information, we will only use that personal information for the specific purpose for which it was provided to us, or as otherwise permitted by the Act.

If we collect your personal information from someone other than you, we will take reasonable steps to make sure you are aware of:

  • The fact that your personal information has or will be collected.

  • What the information is and the purpose of collection, and the intended recipients of the information.

  • Our identity and contact details, and your rights to access and correct information.

  • Whether the collection is authorised or required by law (and which law).

Notification may be provided by direct communication, onboarding documentation, or other reasonable means, having regard to the circumstances.

Third-party service providers we collect information from and provide information to are governed by the privacy policies and/or practices of the relevant third party. While we take reasonable steps to select and monitor reputable providers, we are not responsible for their independent practices.

In some circumstances, we may not be required to notify you where an exception under the Privacy Act 2020 applies, including where you have already been made aware of the collection or notification would be impracticable, unlawful, or would prejudice lawful purposes.

How We Use Your Personal Information

We may use your personal information to:

  • Conduct business, provide our services and information, and communicate with you

  • Verify your identity and comply with our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and other relevant legislation

  • Market our services, provide newsletters and event invitations to you (you may opt out of marketing communications at any time without affecting our ability to provide services to you)

  • Invoice you and collect payment for amounts owed to us

  • Meet employment/pre-employment requirements

  • Comply with our legal and regulatory obligations

  • Conduct research and statistical analysis (on an anonymised basis)

  • Protect and/or enforce our legal rights and interests, including defending any claim

  • Undertake any other purpose authorised by you or the Act

Disclosing Your Personal Information

Your personal information may be used by us for the purpose of providing advice and services to you and may also be used by agencies such as, but not limited to:

  • Any out-sourced service provider who assists in the services we are required to carry out such as IT consultants, custodians, auditors and external compliance reviewers, etc;

  • Our external dispute resolution service;

    • Financial Services Complaints Ltd (FSCL)

  • The Regulator;

    • Financial Markets Authority

  • Product providers, investment providers, and wrap platforms:

    • Consilium Limited

If we don’t need to share your information with a third party in order to provide advice and services to you, we will not pass on your information to them without your consent. Under no circumstances will we sell or receive payment for disclosing your personal information.

Protection and Retention of Your Personal Information

While we take reasonable steps to protect your personal information, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted online. We will take all reasonable steps to ensure your personal information is safe from loss or unauthorised use or misuse.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We maintain established procedures for notifying the Privacy Commissioner and affected individuals of any privacy breach, including measures taken to mitigate its impact, as required by law.

We will not retain personal information for longer than is necessary to meet our legal, regulatory and record-keeping obligations.

Accessing and Correcting Your Personal Information

You may request a copy of the personal information that we hold about you. You may also require that we correct personal information that we hold about you if that information is misleading, inaccurate, incomplete or irrelevant. These requests can be made by contacting us on admin@frankwealth.co.nz or 021 075 3526.

We will respond to access and correction requests within the timeframes required under the Privacy Act 2020. We may refuse your request for a copy of your personal information for permitted reasons as set out in the Act.

When you make a request to access personal information, we may require you to provide some form of identification (such as a driver licence or passport) so we can verify that you are the person to whom the information relates. We don’t generally charge a fee, but in some cases, we may request an administrative fee to cover the cost of access. If we intend to charge a fee, we will notify you of the amount and obtain your approval before proceeding with the request.

Changes to This Policy

We may change this policy by posting a revised version on our website. The change will apply from the date that we upload the revised policy.

30 April 2026